I am writing to express my gratitude and satisfaction after buying a vehicle from your company. As you may remember, I bought a used but low mileage and well maintained Nissan vehicle from you on December 25th, 2010. I was looking for a safe and reliable automobile for my daughter. I want you and anyone interested in looking to buy a vehicle from Auto Express to know that I am totally impressed and satisfied with the sale and after purchase customer service I experienced. Due to the financial and emotional investment in cars these days, dealing with an honest, professional, well informed and reasonable sales organization is critical.
Without providing boring detail, I wish to let you and your future buyers know the experience I had with your company was perfect. You and your staff made my pre-sales and after purchase experience easy and stress free. After the purchase, as with many used vehicles, there were questions and items that needed to be addressed with common sense, professionalism and most of all, courteous follow-up. Auto Express came through on all three items. In my opinion, a successful used car purchase requires both parties to be open and honest about each of their responsibilities, expectations and needs. It is not a one way transaction. Throughout the process, when I brought forward my concerns about the vehicle, it was obvious to me that you were more concerned with what was fair for both me and your company. Too often, people (on both sides of the purchase) are only concerned for what is best for them. You addressed the issues quickly and restored my confidence in the used car industry purchasing and follow up process.
Again, you and your staff should know that I feel great about the purchase and would recommend Auto Express, Inc. to anyone interested in purchasing a quality used vehicle. As I stated above, I was looking for an honest, professional, well informed and reasonable sales organization and that is exactly what I found at your location. I wish you, Nick and your organization all the best and will recommend family and friends to contact you for their vehicle purchases.
"Monday, March 28, 2011
Re: 2000 Mercedes Benz E55 AMG
This is just a note to thank you personally for your assistance in helping me find and purchase such a high quality and gently used E55 AMG.
When a buyer has such specific requirements and expectations in the high end used car market as I did, it might seem difficult or even impossible for a sales professional to meet those needs. I have to say that you and your staff not only met my needs but exceeded them. Your inventory of extra clean and well maintained quality vehicles is impressive. Every contact I had with you and your courteous staff was both pleasant and helpful. I also found your personal business style refreshing.
I will certainly share my pleasant purchase experience with my family and friends and will encourage anyone looking for a “high” quality pre-owned automobile to go to Auto Express, Inc. in Canton, MA and ask for Nick.
Thanks again for a most pleasant purchase and seamless transaction.
"Congratulations to Leigh Brown of Woburn, MA who just received delivery of her 2003 Jeep Wrangler Freedom Edition.
" Thank you Nick and Peter for making this a very pleasant experience""
"Congratulations to Cyril Gunda of Woburn, MA who just received delivery of his 2004 BMW 5 Series Sport Edition!"
We just wanted to Thank you again and let you know how happy we are with our "new" car . You made our car buying experience a dream. We will recomend you to all of our friends. We look forward to doing business with you in the future! You guys are like family!
Patti & Ed Carrigan "
"Dear Peter and Nick:
On Saturday, April 16th, 2011, I picked up my pristine 1996 Jaguar XJS, and I am writing to thank you both for your great service. I have often considered purchasing a "summer" vehicle, and I have always loved Jaguars, having owned one earlier. I have however shied away from actually pulling the trigger, as buying a used Jaguar, is very tricky business given the complexity of the vehicle, and I always thought one in such a condition would be close to impossible to find, and would be outrageously priced. When I first saw this Jag posted on FaceBook, I thought it was my lucky day, as I know AutoExpress has a fantastic reputation in selecting and standing behind its vehicles. I visited AutoExpress and without any pressure I was able to drive the JAG and carefully examine its condition. Prior to my pickup, AutoExpress had its foreign car specialist meticulously examine the vehicle, and they addressed some minor issues, which I was not even aware of. I am proud to be an AutoExpress customer, and I recommend anyone who is looking for new wheels, be they for fun, or for every day transportation, to visit AutoExpress, and to let Peter and Nick take care of you. By the way, they also handled my insurance, registration, plates and new sticker without me lifting a finger. All I had to do was show up, and drive my new baby away !
Sincerely, Alec P. Karys
Alec Karys ,Framingham,MA
"Congratulations to Matthew Viens of Seekonk, MA who just received delivery of his 2001 BMW 330Xi Sport . "Thanks guys . Easy to work with great deal even on the financing""
"Congratulations to Shannon Brown of Stoneham, MA who just received delivery of her 2006 Toyota Corolla!
"I didn't expect this too be fun, but it was! We will definitely see you soon!""
""Congratulations to Gary Bagley of Uxbridge, MA who just received delivery of his 2007 Chevrolet Colorado!"
" Nick and Peter,
Thank you so much for my beautiful new Jaguar. It is in impeccable shape and drives like a beauty! I turn heads everywhere I go! And that's the way I roll ... Thank you!! We Love You!!
David Zeidman and Ruth Weinhouse Zeidman
"I just bought a 2004 BMW X5 from Mr. Fondas and I could not be happier. I have owned many BMW's in the past and this car with over 50,000 miles looks and rides like brand new and I have bought many brand new BMWs and know what they drive like. I even brought it to my local BMW dealer to have them go through it and they could not find one issue with it. I would strongly recommend anyone that wants a great car at a great price to call Auto Express"
Nicolas Hunter of Sharon, MA
I Just wanted to take a moment to complement you on your service and promise of delivery.
I had been searching for a quality pre-owned Mercedes Benz wagon. After days spent looking at automobiles from various websites and dealerships, I happen upon your advertisement.
Your prices caught my attention. I called to inquire about the vehicle and set up a test drive. You answered the phone.
After a lengthy discussion, I decided to travel from Connecticut to view the car. You were there to greet me and my family. I must say I was glad to see, I haven't been mislead about the condition of the car. It was in terrific shape.
After the test drive, we decided to purchase the car. Your no problem financing was a breeze. You handled everything from the bank approval, inspection and even my out-of-state registration.
It was a wonderful experience from beginning to end. I would recommened your dealership to anyone looking to purchase a fine luxury automobile.
James H. Ponder Jr.
James H Ponder and Family of Hamden, CT
"What a great experience! Im always a little leary of car salesmen (who isnt, right?). Add to that living in Chicago, IL but trying to buy a car in Canton, MA I was a bit nervous. Nick and his crew were nothing short of hospitable and I was impressed with the level of customer service I received. "Mom" was in the office as well and I think I became part of the family while there. Wonderful people, sold me an awesome car and I couldnt be happier with the entire experience. I would highly recommend buying a car from Auto Express Inc., they will take excellent care of you. Thank you so much for your patience in dealing with a difficult customer such as myself! "
Errin Bray - Chicago, IL
" Adam of Miami, FL flew in to inspect this 13,000 mile 2006 Dodge Viper SRT-10 Convertible for his friend from Toronto ,car was then shipped to Canada !"
Adam, Miami, FL
I'm sorry it's taken so long to email you, we've been doing the typical summer here, there, and everywhere. I just wanted to let you know how happy we are with our car. Everyone we show it to is just amazed at how beautiful it is; they can't believe it's not a new car. The ride home from Boston to Dallas went beautifully, no problems at all, and that car drives like a dream. I want to thank you for making this such a great experience. I would not have thought buying a car sight unseen and out of state could have turned out so well. I see by your website you've got lots of cars. Hopefully, you're selling like crazy! We are so pleased with how well you handled everything. We'll keep an eye on your website. I wish you the best of luck!!
This car is like new with just 6,000 miles on it! As advertized!
Thanks again, !
Sharon Johnson - Dallas, TX
"I want to personally thank Nick at Auto Express in Canton,MA USA. I was put at ease right away wit Nick. I saw this Harley Davidsion V -Rod that Nick had posted on eBay. The auction had ended and I called Nick and negotiated a price. He was able to handle all shipping for me. To say the least. Iam a very happy customer and would recomend Nick and Auto Express to anyone looking to purchase a motor bike or vehicle. "Very happy with the bike""
Alexander Frahm, Germany
Another one for your vast collection. Dan, Joe along with the owner of Auto Express Peter Fondas strike a pose infront of his new 2002 Corvette Z06 with just 9302 miles on it!! "
Al Dandrea, Narragansett,RI
"Nick, I would like to take a minute to thank you for the fantastic harley davison I purchased from you last week. It is everything you said, looks better than the pictures did, the price was the deal of the year for me, and the delivery service you provided was top notch. I cannot thank you enough. It was a pleasure doing bussiness with you, and me living in Ohio, several hundred miles away, on my part was effortless. Thanks again for making my life easy. GOD BLESS AMERICA and HARLEY DAVISON....."
Joe Rici, Millersburg,OH
"I want to thank Nick Fondas at Auto Express very much,before i found Nick i had spent months trying to find a 2002 Z06 Corvette in mint condition with low miles,and let me tell you it wasn't easy and it led to a lot of running around from dealer to dealer and a lot of disappointment and frustration . But then i found a listing on Auto Trader Nick had posted and that was the end of my long search . Dealing with Nick was easy and a fun experience when i told Nick that i had to travel 2 hours to come and see the car, so at that point i asked nick to very honest with me about the condition of the car and honest he was, he said the car was in show car condition and when i finally went to see it i was blown away by the shape it was in. Nick told it like it was and he made my dream car come true .
Thank you so much Nick.
Raymond Urgo from CT
Raymond Urgo from CT
I still can't believe that I got my dream Jeep ... 2000 Jeep Wrangler Sahara ! She is amazing, her beautiful white body and hard tan top makes her a perfect match for me.. Not to mention her very low miles and excellent interior condition. It has been a little over two weeks since I purchased her and we have ran into a few minor issues that you quickly responded to which makes us happy knowing that you stand behind your customers. It was great doing business with you, I would recommend your business to all of my family and friends...I look forward to many fun times with the Jeep...Thank You Nick....
"They say that to be trusted is the greatest compliment you can give. It is with that in mind and without hesitation I recommend Nick and his team. Investing in an automobile is a decision that affects all aspects of people\'s lives. Nick, Billy, and Lou don\'t sell.. They establish relationships and with that comes a sense of confidence I have not had in other local dealerships. Simply stated, they work WITH you and take the responsibility of making sure each purchase is a beginning.. Not an end to the relationship."
"Really have to hand it to Nick and the rest of the staff at Auto Express. This was by far and away the easiest and most trouble-free experience my wife and I have ever had buying a car, new or used. The customer service experience was excellent and the 2005 BMW 545i we bought is absolutely sublime inside and out. If anything it\'s even better in person than as described in photos. Thanks guys, we\'ll definitely be recommending you to our friends. "
Joseph & Julie Martinez
"Surprise !! Happy Birthday Mrs. Ewanouski !!"
R Ewanouski , Weston,MA